Certified - Licensed - Insured
100% Veteran Owned Business
COVID-19 Compliant Techs - Respect Social Distancing
1224 N Highway 377, Roanoke, Texas 76262, United States
Monday - Saturday 24 hours daily
Sunday: closed - religious day (emergency service call only)
Owner personally accepts all calls 24/7. Initial call from Customer to Owner to discuss their repair needs or services, attempt to remedy over the phone if able (at no charge). If technical support only is needed we are able to provide telephone consultation and/or use video conferencing for $100/hr cost. Through technology the Customer can help us understand the Complaint, attempt to instruct the Customer to the proper diagnosis of the Cause, and if Customer is physically able and willing, to support their Correction of the issue.
If unable to remedy through our discussion over the phone, we create a new customer profile and intake of all customer information into square.com: location, timing for service, access, special constraints such as pets or health
As a policy we must take prepayment of the Service Call ($85) and First Hour of Labor ($160) for total of $245, payable by credit or debit card over the phone through square.com. This ensures that we work you into our schedule according to the critical, urgent or important nature of your issue, and that the Customer is present at the agreed time to provide access and describe their service needs.
We charge the same amount for our labor costs, irrespective of the time of day or night. No one can buy their way to the top of the list. Calls are scheduled according to criticality of issue in alignment with the Customer's schedule and other formerly scheduled calls; power outages, air conditioning or furnace issues, water leaks, retraction of slideouts or leveling systems, etc.
Initial hour of labor on site is our attempt to remedy the issue, but if not (for reasons outside of our control), at minimum the diagnosis of the issue so parts/materials can be ordered. If a follow-up service call is required we do not typically charge the $85 service call fee, only the hourly labor rate. Once the required parts and materials are ordered and in hand we come out and complete the repair(s). Payments are made by Customer for labor incurred at the completion of each Service Call
Google photo album with photos or videos are typically uploaded for the Customer's records and reference. If required for warranty purposes, an invoice can be created for the customer listing the Customer Complaint, Cause and Correction, total costs of parts/materials, and labor paid to us. We can support your reimbursement through discussions with the Manufacturer, Dealer, or Extended Warranty Companies at a nominal fee (for labor costs incurred).
NOTE: Senior Citizens or Veterans receive 10% discount on all labor, $85 Service Call Fee plus $146/hour (total of $231.00) it is our pleasure to offer a 10% discount on all labor, including the initial service call. Please click on the Buy Now button and select the $85 Service Call Fee and Senior Citizen Hourly Rate of $131/hour ($160/hr - 10%). If you prefer you may call the Company Owner and he will take your secure payment information. For all other customers the rate of $245 applies.
THESE COSTS MUST BE PREPAID IN ADVANCE IN ORDER FOR US TO WORK YOU INTO OUR BUSY SCHEDULE AND TO ENSURE THAT THE CUSTOMER IS PRESENT AND MAKES RV ACCESSIBLE ON THE MUTUALLY AGREEABLE SCHEDULED DATE AND TIME
*10% discount for all Senior Citizens and Veterans
This hourly rate applies to any work that the customer approves within the initial service call, for any follow-on work required to remedy issue diagnosed within the service call. If work requires two technicians then the rate is paid at one and half times the normal rate.
This work will only be performed with the advance approval of the Manufacturer or Extended Warranty Services Provider. Typically the Owner pays the direct labor costs and the Manufacturer reimburses the Owner for the work performed. On select cases we may agree to work directly for the Manufacturer or Extended Warranty Service Provider, provided that they agree to our commercial terms and are reasonable in the quantity of "shop time" labor hours and rates allowable for the scope of work.
Initial service call, up to one hour of labor to review needs, correct items as able, and discuss repair options and timing. Service call fee is required to be pre-paid in order for us to schedule our services, and to ensure that the Customer doesn't back out of the service call after we have rescheduled other service appointments.
This hourly rate applies to work that the warranty services provider approves within the initial service call, or for any follow-on work required to remedy issue.
For all projects where it is estimated to require more than a few hours of labor, an estimate can be provided for labor, parts and materials. We do not perform flat rate or fixed cost services, since we did not design, manufacture, purchase, nor maintain the coach, and we certainly were not the ones who may have contributed to its failure.
Initial service call ($85), and one hour of labor at the rate of $160/hour pays for our mobilization to the customer location (within 30 mile radius) and one hour of labor to review needs, correct items as able, and discuss repair options and timing. Service call fee is required to be pre-paid in order for us to schedule our services, and to ensure that the Customer doesn't back out of the service call after we have rescheduled other service appointments.
To be estimated and rolled into the fixed labor costs for this project
Materials and Equipment will be estimated prior to start of work, through a formal written estimate, using standard industry markups. For all materials and equipment not originally part of the formal estimate the customer will be charged costs plus 10%. All estimates and change request will be approved in writing in advance prior to the start of the work
* Senior Citizen and Veteran Discounts = 10% on Labor
Any type of RV, camper or trailer, from pop-up, travel trailer, 5th wheel, Class A B and C motorhome, food trailer - commercial work office trailers, etc: Repair - remodel - refurbish - manufacturer's warranty services - extended warranty services - electrical, plumbing - roofing - lighting - chassis - axle work - electric brake systems - hydraulic systems - setup and break down of trailer sites - cabinetry - flooring - digital TVs - satellites - tires/rims - trim work - insurance estimates - no job too big or too small. We do not provide DOT state inspections not do we perform and work on the engines of RV coaches (A, B or C)
RV Owners should regularly clean their Air Conditioning (AC) air filters which allow for better AC performance, reduce energy costs, and prolong you AC's life cycle.
At least once a year you need to call us out to 1) open up your shroud on top of the roof and clean any dust or debris which accumulates from the rear fan that blows air and debris into the rear evaporator coil from the outside dust, pollen and debris, and
2) do the same on the front fan coil especially since this is where the majority of dust, smoke and pet dander accumulates, and 3) as importantly ensure that the internal AC aluminum taping in intact and ensuring that the air return air is not pulling air from the interior of the ceiling, and that the blowers side is taped so that the cool air is being blown into the ducting and not into open holes of here ducting has seperated
Check out out Yelp Biz reviews and post your own if you are able....
"I reached out to this company in desperation on Sunday afternoon. My travel trailer was having issues. The owner of the company, Jay Jones, walked me through the trouble shooting process and then directed me on which parts to purchase. He was very helpful and patient. I'll be using his services again, 100%. Thank you again!"
"If you are looking for a professional RV service family, you've found it right here! Jay and his son and crew arrive on time, diagnose your RV's problem and work with your insurance company to help resolve warranty replacement as needed. I highly recommend RV Tech Mobile Services ~ courteous, professional and I am totally satisfied with our repairs!"
OUR Workforce is COVID 19 Compliant
SAFETY IS NUMBER ONE
We have implemented our own protective measures and appreciate your compliance as well with remaining away from our technicians as they perform their work.
6' Distance Mandatory - It’s critical to ensure that our customers remain greater than 6' away from our technicians as they are performing their work so they have the ability to fulfill their duties while remaining protected.
Masking of Technicians – Our technicians will protect themselves from the Customer by using a form of respiratory covering such as a bandana face mask or other commercial mask (if available in the market).
Notification of any Symptoms - We are monitoring our own vital signs such as body temperature and any virus-like indicators, and will not dispatch any tech who may not feel well, or have a cough or sneezing. We respectfully request that you notify us if anyone you have come in contact with has any virus like symptoms
Shut-down of Any Unsafe Work - In the initial discussions between the Customer and Owner, we will set mutual expectations and openly discuss any constraints that may prevent the work from being conducted safely. If the Customer does not respect our technician's social distancing or safety, they will notify the Owner and the service call may be cancelled at the Customer's impact.
Q: Does my first year manufacturer's warranty include the sealants and membrane for my roof?
A: No it does not unfortunately. They require the Owner to inspect their sealants every 90 days to remedy them their selves, and typically will only remedy the new RV's sealants or caulking if noted by the customer within the first 6 months.
Q: Do we do warranty work, and is my only out of pocket the deductible?
A: Yes we do. It depends on the situation as to whether the only cost is your deductible. Number one the warranty company will not become involved until a certified technician comes out to your RV and diagnoses a part as being defective, this requires the Customer to prepay the service call fee for us to mobilize and spend an hour on site reviewing the issue. Then once the root cause of failure is determined by the tech, the warranty company has to determine if that part is covered or not under your warranty terms and conditions. Once they decide then the technician has to negotiate with the warranty provider for the labor and parts pricing they will pay. Many times they will only pay "shop time" by the book, and in some cases is much less that the actual time it takes to complete the work in the field.
Q: What does it mean when a tech is Certified - Licensed and Insure?
A: The State of Texas only regulates the training and examination of an RV technician's proper use of Liquid Propane Gas (LPG), and there is a yearly course where the tech must take the course, and take a test under the State's Proctor, getting a passing grade on some ~50 test questions. All of our techs are certified. Each RV Repair Company must have a Manager that takes the test as well and passes in order to work on RVs. Our Owner Jay has taken this test and passed with 100% also. Once a Company establishes a valid business entity in Texas (LLC or Corporation), they must obtain a minimum of $1 Million dollar General Liability insurance and send to the state with their Registration for a License. If a Company has a valid entity in good standing with the state, has certified tech and manager, pays for registration with the State and provides ther insurance, then the State will issue them a license. Most of our competitors do not meet these requirements.