RV Tech Mobile Services LLC

RV Tech Mobile Services LLC

RV Tech Mobile Services LLCRV Tech Mobile Services LLCRV Tech Mobile Services LLC

Certified - Licensed - Insured


100%  Veteran Owned Business


COVID-19 Compliant Techs - Respect Social Distancing

About Us

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Our Leadership - J. Jones, Owner

  • Owned and Managed by J. Jones, Army Veteran and full-time RV'er for past 5 years, > 40 years experience in the business sector
  • Our owner is accessible 24/7 by phone or email, unlike the majority of our competitors
  • State Certified RV Technician - Licensed throughout Texas and Insured for $2M General Liability Aggregate Insurance
  • Recreational Vehicle Industry Association (RVIA) Registered RV Technician
  • 400 hour Certified RV Service Technician, pending Master Technician Award May 2020
  • Extensive Project and Commercial Management experience and credentials www.linkedin.com\in\jayjonespm

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Our History and Our Mission

  • Started up in May 2017 with sole focus  on mobile RV repairs; driven by integrity, respect and honesty
  • Services the greater area of Dallas/Fort Worth, with a large majority of work in Northlake, Aubrey, Denton, Sanger and Pilot Point
  • We provide the highest quality of mobile RV repair services, headquartered in Roanoke, TX, and servicing the Greater DFW area of lakes and parks
  • More than 355K RVs of various types are being sold each year, a record $15.4 billion worth, with some 9 million on the road in the US, the highest number ever (per the RV industry Association)
  • This record annual growth has provided tremendous demand for our emerging Mobile RV Repair Services Company, in markets that have a lack of qualified technicians, and wait times at dealerships steadily increase from 4-12 weeks on average
  • Our typical competitors are either not certified, have let their certifications lapse and cannot provide a copy of their  State License nor General Liability Insurance to warranty their services.
  • OUR MISSION IS TO TAKE YOUR PROBLEMS AND GET THEM REMEDIED ASAP IN ORDER TO ALLOW YOU TO CONTINUE YOUR TRAVELS OR BACK TO YOUR FULL-TIME RV LIVING

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Our Specialities - What We Do

  • Mobile RV Repair on new and used RVs coaches, fifth wheel trailers, travel trailers, job-site trailers, and horse trailers with living quarters.  
  • Manufacturer or Dealer Warranty Services with their written approvals
  • Extended Warranty Service claims and negotiations on our Customer's behalf
  • Insurance damage claims with full management of the claim from start to finish
  • We do what we say we do, and keep meticulous records to backup your concerns to best represent the complaint, cause and corrections implemented

Choose How to Contact Us

E-mails are usually replied by Owner within 1-2 hours

Direct Phone Line to Owner is 817-751-7667

  • No call centers or answering services used
  • Direct access to the Owner 24/7 for all your concerns
  • Owner will attempt to diagnose and troubleshoot your issue on the phone
  • Schedules service calls directly with the Customer according to their availability
  • Most services are rendered within 1-2 days of initial call
  • Calls are prioritized according to criticality: 1) electrical power outages, 2) AC or furnace repairs, 3) leaking plumbing, etc.

RV Tech Mobile Services LLC

1224 N Highway 377, Roanoke, Texas 76262, United States

817-751-7667 Certified - Licensed - Insured 100% Veteran Owned Business COVID-19 Virus Free and Compliant with CDC Guidelines

Hours

Monday - Saturday 24 hours daily

Sunday: closed - religious day (emergency service call only) 

SERVice CALL PROCESS

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Owner's Oldest Son Driving to Service Call

1.  Call Owner 24/7 directly, or use online scheduling tool on website

Owner personally accepts all calls 24/7.  Initial call from Customer to Owner to discuss their repair needs or services, attempt to remedy over the phone if able (at no charge). If technical support only is needed we are able to provide telephone consultation and/or use video conferencing for $100/hr cost.  Through technology the Customer can help us understand the Complaint, attempt to instruct the Customer to the proper diagnosis of the Cause, and if Customer is physically able and willing, to support their Correction of the issue.

2.  Schedule Service Call if Unable to Resolve on Phone

If unable to remedy through our discussion over the phone, we create a new customer profile and intake of all customer information into square.com: location, timing for service, access, special constraints such as pets or health

3.  Prepayment of Service Call Fee and First Hour of Labor on Site Required

As a policy we must take prepayment of the Service Call ($85) and First Hour of Labor ($160) for total of $245, payable by credit or debit card over the phone through square.com. This ensures that we work you into our schedule according to the critical, urgent or important nature of your issue, and that the Customer is present at the agreed time to provide access and describe their service needs.

3.  All Calls are Prioritized According to Criticality

We charge the same amount for our labor costs, irrespective of the time of day or night.  No one can buy their way to the top of the list.  Calls are scheduled according to criticality of issue in alignment with the Customer's schedule and other formerly scheduled calls; power outages, air conditioning or furnace issues, water leaks, retraction of slideouts or leveling systems, etc.

4.  Initial Service Call Diagnosis and Remedy (if able)

Initial hour of labor on site is our attempt to remedy the issue, but if not (for reasons outside of our control), at minimum the diagnosis of the issue so parts/materials can be ordered. If a follow-up service call is required we do not typically charge the $85 service call fee, only the hourly labor rate.  Once the required parts and materials are ordered and in hand we come out and complete the repair(s).  Payments are made by Customer for labor incurred at the completion of each Service Call

5.  Follow Up After Service Call

Google photo album with photos or videos are typically uploaded for the Customer's records and reference.  If required for warranty purposes, an invoice can be created for the customer listing the Customer Complaint, Cause and Correction, total costs of parts/materials, and labor paid to us. We can support your reimbursement through discussions with the Manufacturer, Dealer, or Extended Warranty Companies at a nominal fee (for labor costs incurred).

Owner's Son Sean preparing for an A/C replacement by taping rough opening

Prepayment of Service Call Fee of $85 plus 1st Hour of Labor

$245.00
Pay with PayPal or a debit/credit card

NOTE:  Senior Citizens or Veterans receive 10% discount on all labor, $85 Service Call Fee plus $146/hour (total of $231.00)  it is our pleasure to offer a 10% discount on all labor, including the initial service call.  Please click on the Buy Now button and select the $85 Service Call Fee and Senior Citizen Hourly Rate of $131/hour ($160/hr - 10%).  If you prefer you may call the Company Owner and he will take your secure payment information.  For all other customers the rate of $245 applies.

THESE COSTS MUST BE PREPAID IN ADVANCE IN ORDER FOR US TO WORK YOU INTO OUR BUSY SCHEDULE AND TO ENSURE THAT THE CUSTOMER IS PRESENT AND MAKES RV ACCESSIBLE ON THE MUTUALLY AGREEABLE SCHEDULED DATE AND TIME

Our rates for various Services



* Senior Citizen and Veteran Discounts = 10% on Labor

Additonal Information

No Job Too Big or Small

New Season Arriving - Time to Clean AC Air Conditioning Units

New Season Arriving - Time to Clean AC Air Conditioning Units

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Any type of RV, camper or trailer, from pop-up, travel trailer, 5th wheel, Class A B and C motorhome, food trailer - commercial work office trailers, etc:  Repair - remodel - refurbish - manufacturer's warranty services - extended warranty services - electrical, plumbing - roofing - lighting - chassis - axle work - electric brake systems - hydraulic systems - setup and break down of trailer sites - cabinetry - flooring - digital TVs - satellites - tires/rims - trim work - insurance estimates - no job too big or too small.  We do not provide DOT state inspections not do we perform and work on the engines of RV coaches (A, B or C)

New Season Arriving - Time to Clean AC Air Conditioning Units

New Season Arriving - Time to Clean AC Air Conditioning Units

New Season Arriving - Time to Clean AC Air Conditioning Units

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RV Owners should regularly clean their Air Conditioning (AC) air filters which allow for better AC performance, reduce energy costs, and prolong you AC's life cycle.

At least once a year you need to call us out to 1) open up your shroud on top of the roof and clean any dust or debris which accumulates from the rear fan that blows air and debris into the rear evaporator coil from the outside dust, pollen and debris, and

2)  do the same on the front fan coil especially since this is where the majority of dust, smoke and pet dander accumulates, and 3) as importantly ensure that the internal AC aluminum taping in intact and ensuring that the air return air is not pulling air from the interior of the ceiling, and that the blowers side is taped so that the cool air is being blown into the ducting and not into open holes of here ducting has seperated

Our Customer Testimonials

New Season Arriving - Time to Clean AC Air Conditioning Units

Our Customer Testimonials

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Check out out Yelp Biz reviews and post your own if you are able....

https://yelp.to/qTKq/iwT2E9aNSQ


"I reached out to this company in desperation on Sunday afternoon. My travel trailer was having issues. The owner of the company, Jay Jones, walked me through the trouble shooting process and then directed me on which parts to purchase. He was very helpful and patient. I'll be using his services again, 100%. Thank you again!"


"If you are looking for a professional RV service family, you've found it right here! Jay and his son and crew arrive on time, diagnose your RV's problem and work with your insurance company to help resolve warranty replacement as needed.  I highly recommend RV Tech Mobile Services ~ courteous, professional and I am totally satisfied with our repairs!"






COVID 19 COMPLIANT TECHS

Frequently Asked Questions (FAQs)

Our Customer Testimonials

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OUR Workforce is COVID 19 Compliant 

SAFETY IS NUMBER ONE

We have implemented our own protective measures and appreciate your compliance as well with remaining away from our technicians as they perform their work.


6' Distance Mandatory - It’s critical to ensure that our customers remain greater than 6' away from our technicians as they are performing their work so they have the ability to fulfill their duties while remaining protected.


Masking of Technicians – Our technicians will protect themselves from the Customer by using a form of respiratory covering such as a bandana face mask or other commercial mask (if available in the market).


Notification of any Symptoms - We are monitoring our own vital signs such as body temperature and any virus-like indicators, and will not dispatch any tech who may not feel well, or have a cough or sneezing. We respectfully request that you notify us if anyone you have come in contact with has any virus like symptoms 


Shut-down of Any Unsafe Work - In the initial discussions between the Customer and Owner, we will set mutual expectations and openly discuss any constraints that may prevent the work from being conducted safely. If the Customer does not respect our technician's social distancing or safety, they will notify the Owner and the service call may be cancelled at the Customer's impact.  

Frequently Asked Questions (FAQs)

Frequently Asked Questions (FAQs)

Frequently Asked Questions (FAQs)

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Q:  Does my first year manufacturer's warranty include the sealants and membrane for my roof?

A: No it does not unfortunately.  They require the Owner to inspect their sealants every 90 days to remedy them their selves, and typically will only remedy the new RV's sealants or caulking if noted by the customer within the first 6 months.


Q:  Do we do warranty work, and is my only out of pocket the deductible?

A: Yes we do.  It depends on the situation as to whether the only cost is your deductible.  Number one the warranty company will not become involved until a certified technician comes out to your RV and diagnoses a part as being defective, this requires the Customer to prepay the service call fee for us to mobilize and spend an hour on site reviewing the issue. Then once the root cause of failure is determined by the tech, the warranty company has to determine if that part is covered or not under your warranty terms and conditions.  Once they decide then the technician has to negotiate with the warranty provider for the labor and parts pricing they will pay.  Many times they will only pay "shop time" by the book, and in some cases is much less that the actual time it takes to complete the work in the field.


Q:  What does it mean when a tech is Certified - Licensed and Insure?

A:  The State of Texas only regulates the training and examination of an RV technician's proper use of Liquid Propane Gas (LPG), and there is a yearly course where the tech must take the course, and take a test under the State's Proctor, getting a passing grade on some ~50 test questions.  All of our techs are certified.  Each RV Repair Company must have a Manager that takes the test as well and passes in order to work on RVs.  Our Owner Jay has taken this test and passed with 100% also.  Once a Company establishes a valid business entity in Texas (LLC or Corporation), they must obtain a minimum of $1 Million dollar General Liability insurance and send to the state with their Registration for a License.  If a Company has a valid entity in good standing with the state, has certified tech and manager, pays for registration with the State and provides ther insurance, then the State will issue them a license.  Most of our competitors do not meet these requirements.

We're hiring!

Please contact the Owner Jay Jones at 817-751-7667 or submit your resume' to jay@rvtechmobileservices.com