1224 N Highway 377, Roanoke, Texas 76262, United States
Monday - Saturday 24 hours daily
Sunday: closed - religious day (emergency service call only)
1. Initial call from Customer to our Company Owner to discuss their repair needs or services, attempt to remedy over the phone if able
2. If unable to remedy over the phone, we create a new customer profile and intake all Customer's information: location of RV, timing for service, access, & special constraints such as access issues
3. As our Company policy we require the prepayment of the Service Call ($85) and First Hour of Labor ($160) for total of $245, payable by credit or debit card over the phone through square.com. Digital receipt is sent to customer's email on file
4. Calls are scheduled according to criticality in alignment with the Customer's schedule and other formerly scheduled calls, on criticality of calls
5. In our initial hour we attempt to remedy all issues, but if not at minimum the diagnosis of the issue so parts/materials can be ordered
6. Follow-up service call once the required parts and materials are ordered and in hand. Payments made by Customer for labor incurred at the completion of each Service Call
7. Google photo album is uploaded for the Customer's records and reference
THESE COSTS MUST BE PREPAID IN ADVANCE IN ORDER FOR US TO WORK YOU INTO OUR BUSY SCHEDULE AND TO ENSURE THAT THE CUSTOMER IS PRESENT AND MAKES CACH ACCESSIBLE AT THE MUTUALLY AGREEABLE SCHEDULE
*10% discount for all Senior Citizens and Veterans
This hourly rate applies to any work that the customer approves within the initial service call, for any follow-on work required to remedy issue diagnosed within the service call. If work requires two technicians then the rate is paid at one and half times the normal rate.
This work will only be performed with the advance approval of the Manufacturer or Extended Warranty Services Provider. Typically the Owner pays the direct labor costs and the Manufacturer reimburses the Owner for the work performed. On select cases we may agree to work directly for the Manufacturer or Extended Warranty Service Provider, provided that they agree to our commercial terms and are reasonable in the quantity of "shop time" labor hours and rates allowable for the scope of work.
Initial service call, up to one hour of labor to review needs, correct items as able, and discuss repair options and timing. Service call fee is required to be pre-paid in order for us to schedule our services, and to ensure that the Customer doesn't back out of the service call after we have rescheduled other service appointments.
This hourly rate applies to work that the warranty services provider approves within the initial service call, or for any follow-on work required to remedy issue.
For all projects where it is originally estimated to require more than 12 hours of labor, an estimate can be provided for labor, parts and materials. We do not usually perform flat rate or fixed cost services, in that we did not design, manufacture, purchase, nor maintain the coach, and we certainly were not the ones who may have contributed to its failure.
Initial service call ($85), and one hour of labor at the rate of $160/hour pays for our mobilization to the customer location (within 30 mile radius) and one hour of labor to review needs, correct items as able, and discuss repair options and timing. Service call fee is required to be pre-paid in order for us to schedule our services, and to ensure that the Customer doesn't back out of the service call after we have rescheduled other service appointments.
To be estimated and rolled into the fixed labor costs for this project
Materials and Equipment will be estimated prior to start of work, through a formal written estimate, using standard industry markups. For all materials and equipment not originally part of the formal estimate the customer will be charged costs plus 10%. All estimates and change request will be approved in writing in advance prior to the start of the work
* Senior Citizen and Veteran Discounts = 10% on Labor
Any type of RV, camper or trailer, from pop-up, travel trailer, 5th wheel, Class A B and C motorhome, food trailer - commercial work office trailers, etc: Repair - remodel - refurbish - manufacturer's warranty services - extended warranty services - electrical, plumbing - roofing - lighting - chassis - axle work - electric brake systems - hydraulic systems - setup and break down of trailer sites - cabinetry - flooring - digital TVs - satellites - tires/rims - trim work - insurance estimates - no job too big or too small.
When RV owners hear the word “winterize,” it conjures up thoughts of protecting the RV plumbing system from freezing temperatures. The definition for “winterize” is to prepare something, such as a house or automobile, to withstand cold winter conditions. This is interesting because RVs are both a house and a vehicle. So, in addition to winterizing the RV plumbing system, we need to be concerned about preparing the RV’s interior, exterior, and chassis components for the harsh winter months too.
With that said, the most logical place to start is to protect the RV plumbing system from damage, since this is the number one problem RV owners face during periods of freezing temperatures. If you don’t protect the RV plumbing system, any water remaining in the water lines or tanks can freeze, expand, and break fittings and lines. This can be a very costly mistake next spring.
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My Son Sean just joined the Company having extensive mechanical and maintenance experience, as well as EPA certification and years experience working on Air Conditioning units.
Q: Does my first year manufacturer's warranty include the sealants and membrane for my roof?
A: No it does not unfortunately. They require the Owner to inspect their sealants every 90 days to remedy them their selves, and typically will only remedy the new RV's sealants or caulking if noted by the customer within the first 6 months.
Q: Do we do warranty work, and is my only out of pocket the deductible?
A: Yes we do. It depends on the situation as to whether the only cost is your deductible. Number one the warranty company will not become involved until a certified technician comes out to your RV and diagnoses a part as being defective, this requires the Customer to prepay the service call fee for us to mobilize and spend an hour on site reviewing the issue. Then once the root cause of failure is determined by the tech, the warranty company has to determine if that part is covered or not under your warranty terms and conditions. Once they decide then the technician has to negotiate with the warranty provider for the labor and parts pricing they will pay. Many times they will only pay "shop time" by the book, and in some cases is much less that the actual time it takes to complete the work in the field.
Q: What does it mean when a tech is Certified - Licensed and Insure?
A: The State of Texas only regulates the training and examination of an RV technician's proper use of Liquid Propane Gas (LPG), and there is a yearly course where the tech must take the course, and take a test under the State's Proctor, getting a passing grade on some ~50 test questions. All of our techs are certified. Each RV Repair Company must have a Manager that takes the test as well and passes in order to work on RVs. Our Owner Jay has taken this test and passed with 100% also. Once a Company establishes a valid business entity in Texas (LLC or Corporation), they must obtain a minimum of $1 Million dollar General Liability insurance and send to the state with their Registration for a License. If a Company has a valid entity in good standing with the state, has certified tech and manager, pays for registration with the State and provides ther insurance, then the State will issue them a license. Most of our competitors do not meet these requirements.